The Steps for Conflict Resolution in “Todo Tranquilo”
Calmadores are learning that S.O.S in Todo tranquilo refer to the steps a person can use when trying to resolve a conflict. Here is a brief explanation of these steps:
S – Story - Each person tells his/her side of the story using “I” messages to say how each feels.
O – Options - Both people suggest possible solution options, bringing forth as many ideas as possible.
S – Solutions - Both agree on a solution from the ideas that were suggested. IMPORTANT: make sure the option agreed to is safe, fair and will work for both people.