S.O.S.

The Steps for Conflict Resolution in “Todo Tranquilo”

Calmadores are learning that S.O.S in Todo tranquilo refer to the steps a person can use when trying to resolve a conflict.  Here is a brief explanation of these steps:

S – Story - Each person tells his/her side of the story using  “I” messages to say how each feels.

O – Options - Both people suggest possible solution options, bringing forth as many ideas as possible.

S – Solutions - Both agree on a solution from the ideas that were suggested. IMPORTANT: make sure the option agreed to is safe, fair and will work for both people.