S.O.S.
The Steps
for Conflict Resolution in “Todo Tranquilo”
Calmadores are learning
that S.O.S in Todo tranquilo refer to the steps a person can use when trying to
resolve a conflict. Here is a brief
explanation of these steps:
S – Story - Each person tells his/her side
of the story using “I” messages to say
how each feels.
O – Options - Both
people suggest possible solution options, bringing forth as many ideas as
possible.
S – Solutions - Both
agree on a solution from the ideas that were suggested. IMPORTANT: make sure
the option agreed to is safe, fair and will work for both people.